What to Do If Your Solar Installer Goes Out of Business

Written By Zac Caro

Kansas and Missouri have seen a significant increase in solar adoption in recent years, thanks to incentives, net metering programs, and rising electricity costs. The good news is that solar energy systems are incredibly reliable, and most issues that arise are rare and typically inexpensive to repair. If you are experiencing a problem, there are several reputable service providers in the area that can help, and Helio GreenTech is here to guide you through the first steps of diagnosing and addressing common issues.

Many homeowners who have installed solar systems now face a challenge: what happens when the company that installed their system is no longer in business? Without a reliable service provider, troubleshooting issues, performing maintenance, and filing warranty claims can become difficult. Fortunately, there are numerous experienced solar companies that can assist, and we can help you connect with the right provider while also offering solutions for some of the most common solar system problems.

If you are a homeowner in Kansas City, Overland Park, Lee’s Summit, Saint Joseph, or surrounding areas, Helio GreenTech is here to help. Whether your original installer is no longer available or you need assistance with repairs, diagnostics, or system upgrades, our experienced team can ensure your solar investment continues to perform efficiently.

Helio GreenTech is a trusted solar service provider based in Kansas City, servicing homeowners within a 90-mile radius, including areas such as Overland Park, Lee’s Summit, Johnson County, and Saint Joseph. We work with customers using net metering from major power companies, including Evergy, Ameren Missouri, Farmers Electric Cooperative, Platte-Clay Electric Cooperative, and IPL (Independence Power & Light).

As a NABCEP-certified company, we specialize in solar system maintenance, repairs, and upgrades, even for systems we didn’t originally install. Our team can assist with inverter diagnostics, troubleshooting, and manufacturers’ warranty claims, ensuring your system continues to produce energy efficiently. If your home needs a roof replacement due to an insurance claim or other reasons, we provide full solar panel removal and reinstallation services to protect your investment.

Additionally, we offer expert support for homeowners dealing with system failures, manufacturer warranty replacements, and inverter malfunctions. Whether you need an inspection, cleaning, critter guard installation, or any other solar service, Helio GreenTech is here to help ensure your solar system operates at peak performance.

Common Issues Homeowners Might Face with Their Solar System

Solar energy systems are generally low-maintenance and reliable. However, homeowners may encounter issues such as:

  • Inverter Malfunctions: Inverters are responsible for converting solar energy into usable electricity. When an inverter fails, your system may stop producing power or show an error code. Common causes include overheating, grid connection issues, or hardware failure. Many inverters come with a warranty that covers repairs or replacements.

Inverter warranties have significantly improved over the years. Older systems typically had warranties lasting around 10 years, but most modern inverters now come with 25-year warranties, ensuring long-term reliability and peace of mind. Additionally, the actual life expectancy of these inverters often exceeds their warranty period, meaning many will continue functioning well beyond 25 years with proper maintenance. While inverter issues are uncommon, they can occasionally arise. Fortunately, most manufacturers are known for standing behind their products, offering strong customer support, troubleshooting assistance, and warranty services when needed. Because inverters are the most likely component to require servicing, choosing a reliable and well-supported brand is essential. Below, we will discuss some of the most common inverter brands and their troubleshooting steps.

  • Reduced Energy Production: If your system isn't generating as much power as expected, it could be due to shading from trees, dirt buildup on panels, or degraded components. Regularly monitoring your system's performance and keeping your panels clean can help mitigate this issue.

  • Monitoring System Errors: Many homeowners use monitoring apps to track their solar production. If the system stops reporting data, it may be due to a network issue, a software glitch, or a failure in the monitoring hardware. Restarting the system or updating firmware often resolves this problem.

  • Communication Loss Between the Inverter and the Monitoring System: A lost connection between your inverter and monitoring app can prevent you from seeing real-time data on your solar production. This issue is often caused by Wi-Fi disruptions, outdated software, or inverter settings. Reconnecting the device to the network usually restores functionality.

  • Grid Connectivity Issues: Sometimes, a solar system may stop feeding electricity into the grid due to voltage fluctuations, power outages, or utility restrictions. Checking with your power provider and resetting the inverter can help resolve the issue.

  • Most Issues Are Easy to Resolve & Inexpensive: The majority of solar-related problems are minor and can be quickly fixed with a simple reset, firmware update, or minor repair. Many of these issues do not require costly replacements or extensive labor.

  • Labor Issues: Most labor-related problems, such as loose wiring, improper connections, or minor roof leaks, tend to be discovered within the first year or two of installation. Even if your original installer is no longer in business, solar systems undergo inspections from the AHJ (Authority Having Jurisdiction) and local power companies. However, rare quality issues can still arise. At Helio GreenTech, we have NABCEP-certified installers, master electricians, and a professional service team to ensure your system is correctly installed and operating at peak performance.

  • Storm Damage: Solar panels are highly durable and designed to withstand extreme weather conditions, including wind, hail, snow, and rain. More often than not, a storm that damages your roof will leave the solar panels intact, requiring only removal and reinstallation for roofing repairs. Helio GreenTech works with a network of local installers to respond to storm damage quickly. We coordinate with roofing companies, assist in filing insurance claims, and reinstall your solar system efficiently to minimize downtime.

Common Error Codes and Indicator Lights by Inverter Brand

Most issues or equipment failures in a solar system typically stem from the inverter. Fortunately, if the inverter is connected to the internet, many of these issues can be diagnosed remotely and, in many cases, resolved with a simple power cycle or software update. This can save homeowners time and money by avoiding unnecessary service calls.

If your solar company is no longer in business, a great first step is to contact your inverter manufacturer. They can help diagnose the problem, determine whether it's covered under warranty, and even recommend a local installer who frequently works with their inverters. At Helio GreenTech, we are happy to assist homeowners in our service area, but reaching out to your inverter manufacturer first ensures we start with the best information to get your system running again.

Each inverter brand has specific error codes and status lights that indicate system performance and potential problems. Here are some common ones:

Enphase

Enphase is a leader in the solar industry, known for its high-quality microinverters and industry-best 25-year warranty. They have set the gold standard in customer service, offering reliable support and seamless troubleshooting solutions. With their innovative technology and commitment to service, Enphase ensures homeowners have peace of mind knowing their solar investment is protected.

Before calling Enphase support, make sure you have your Site ID or serial number available. This information is essential for the support team to properly diagnose your system.

  • Where to Find Your Serial Number: The serial number is located inside the cover of the Enphase Combiner Box or on the individual microinverters mounted beneath the solar panels. You can also find it within the Enphase Enlighten app under system settings.

For additional troubleshooting, visit the Enphase Support Page or contact Enphase directly:

Phone: 1-877-797-4743

Email: support@enphaseenergy.com

Flashing Green Light: System is operating normally. Before troubleshooting any issue, make sure you have the Enphase Enlighten app installed on your smartphone or tablet. This app allows you to monitor your system's performance, view real-time energy production, and receive alerts if there’s an issue.

If your Enphase system is not producing power, start by confirming that it is connected to the internet. Check your home’s Wi-Fi connection and confirm that the Envoy communication device is online. A loss of internet connection may prevent the system from sending data to the app, even if your panels are still producing electricity.

If the system is still not functioning, check your breaker panel to ensure no breakers have tripped. You may need to reset the solar breaker by switching it off, waiting a few moments, and then turning it back on.

To power cycle your Enphase inverter:

  1. Turn off the AC disconnect or breaker for the solar system.

  2. Turn off the DC disconnect on the inverter (if applicable).

  3. Wait five minutes before turning the system back on.

  4. Turn on the DC disconnect first, then restore AC power.

  5. Monitor your system via the Enphase Enlighten app to see if the issue resolves.

If the system is still not working, look for error messages in the app. Common Enphase error codes include:

  • Event 1001: Grid instability detected.

  • Event 1102: No AC voltage, possible breaker issue.

  • Event 1203: Low production, may require panel cleaning or shading assessment.

  • Event 1500: Network communication error, check internet connection and Envoy status.

For additional troubleshooting, visit the Enphase Support Page or contact Enphase directly:

  • Phone: 1-877-797-4743

  • Email: support@enphaseenergy.com If your Enphase system is not producing power, start by ensuring the inverter is connected to the internet. Check your home's Wi-Fi connection and confirm that the Envoy communication device is online. If the system is still not functioning, check your breaker panel to ensure no breakers have tripped.

SolarEdge

SolarEdge is known for its DC-optimized inverter technology, which enhances system efficiency by using power optimizers on each panel. These inverters are popular for their advanced monitoring capabilities and smart energy solutions. However, SolarEdge’s customer service can be difficult for homeowners to reach directly, so working with an installer can often lead to faster resolutions.

Where to Find Your Serial Number:

  • Located on the inverter casing

  • Found in the SolarEdge SetApp

Troubleshooting and Error Codes:

  • Green Light (Solid/Blinking): System operating or producing power.

  • Red Light (Solid): System fault detected.

  • Blinking Green Light: Communication issue.

  • Error Code 31, 33: AC voltage too high.

  • Error Code 32, 41: AC voltage too low.

  • Error Code 150, 151: Arc fault detected.

Full SolarEdge Troubleshooting Guide

Contact SolarEdge Support:

SMA Sunny Boy

SMA is a well-established inverter manufacturer known for its reliable and efficient string inverters. The Sunny Boy series is widely used in residential solar applications and is valued for its simplicity and longevity.

Where to Find Your Serial Number:

  • Located on the side or bottom of the inverter.

  • Accessible in the SMA Webconnect Portal.

Troubleshooting and Error Codes:

  • Solid Green Light: System functioning properly.

  • Flashing Green Light: Grid connection issue.

  • Solid Red Light: Inverter failure, requires service.

  • Error Code 101, 103: Grid fault detected.

  • Error Code 3301 to 3303: Unstable operation.

  • Error Code 3401 to 3402: DC overvoltage detected.

Full SMA Troubleshooting Guide

Contact SMA Support:

Fronius

Fronius is a trusted name in both residential and commercial solar installations, known for its high-performance string inverters and advanced monitoring capabilities. Fronius inverters feature active cooling technology, which helps extend their lifespan.

Where to Find Your Serial Number:

  • Located on the inverter label.

  • Found in the Fronius Solar.Web portal.

Troubleshooting and Error Codes:

  • Solid Green Light: Normal operation.

  • Blinking Green Light: Self-test mode active.

  • Solid Red Light: Error detected, check monitoring system.

  • Error Code 102: AC voltage too high.

  • Error Code 103: AC voltage too low.

  • Error Code 301, 302: Overcurrent detected.

Full Fronius Troubleshooting Guide

Contact Fronius Support:

AP Systems, NEP, and Hoymiles

  • Green Light (Solid/Blinking): System operating or producing power.

  • Red Light (Solid): System fault detected.

  • Blinking Green Light: Communication issue.

Full SolarEdge Troubleshooting Guide

SMA Sunny Boy

  • Solid Green Light: System functioning properly.

  • Flashing Green Light: Grid connection issue.

  • Solid Red Light: Inverter failure, requires service.

Full SMA Troubleshooting Guide

Fronius

  • Solid Green Light: Normal operation.

  • Blinking Green Light: Self-test mode active.

  • Solid Red Light: Error detected, check monitoring system.

Full Fronius Troubleshooting Guide

AP Systems, NEP, and Hoymiles

These inverter brands specialize in microinverter technology and are commonly used in residential and small commercial solar projects. While Helio GreenTech does not currently service these brands, homeowners can still find assistance through local distributors.

Homeowners needing service for these inverters should contact their respective distributors to find a certified installer.

Tesla

  • Tesla Inverters are designed to work seamlessly with Tesla solar panels and Powerwall systems, offering an integrated approach to home energy management. They feature real-time monitoring through the Tesla app, which provides performance data, troubleshooting alerts, and remote service capabilities. Tesla inverters are covered by a comprehensive 12.5-year warranty.

Where to Find Your Serial Number:

  • Located on the side of the inverter.

  • Found in the Tesla app under system details.

Troubleshooting and Common Tesla Inverter Error Codes:

Before troubleshooting, ensure your Tesla inverter is connected to Wi-Fi and reporting data in the Tesla app. Many issues can be resolved remotely through Tesla’s over-the-air updates.

  • Green LED: System is operating normally.

  • Amber LED: Standby mode or waiting for grid connection.

  • Red LED: System fault detected; requires troubleshooting.

Common Tesla Inverter Error Codes:

  • E001, E002: Grid connection issue; check utility power and inverter settings.

  • E100, E101: Over/under voltage issues; may require Tesla support.

  • W001, W002: Communication issues; ensure Wi-Fi connectivity.

How to Power Cycle Your Tesla Inverter:

  1. Turn off the AC disconnect or main solar breaker.

  2. Wait five minutes to allow the inverter to reset.

  3. Turn the AC disconnect back on and check status lights.

  4. Monitor the Tesla app for system updates.

For additional troubleshooting, visit the Tesla Support Page or contact Tesla directly:

Tesla Energy Support

Generac

  • Generac Inverters are part of the Generac PWRcell energy storage system, designed to integrate with battery storage for backup power solutions. While Generac offers a 10-year limited warranty, many homeowners report difficulties reaching customer support. Because of this, working with a professional solar installer can often lead to faster service resolutions.

Where to Find Your Serial Number:

  • Located on the inverter casing.

  • Available in the Generac PWRview app.

Troubleshooting and Common Generac Inverter Error Codes:

Before troubleshooting, ensure your Generac inverter is connected to the internet and reporting data in the PWRview app. Many issues can be resolved remotely through firmware updates and system resets.

  • Green LED: System functioning properly.

  • Yellow LED: Maintenance required; check system logs.

  • Red LED: System fault detected; requires troubleshooting.

Common Generac Inverter Error Codes:

  • F405, F406: Grid connection issue; verify utility power and breaker status.

  • F300, F301: Over/under voltage issues; may require Generac support.

  • F900, F901: Battery connection issue; check system wiring.

  • W100, W101: Communication errors; verify Wi-Fi or Ethernet connection.

How to Power Cycle Your Generac Inverter:

  1. Turn off the AC disconnect or solar breaker.

  2. Turn off the DC disconnect on the inverter (if applicable).

  3. Wait five minutes to allow the inverter to reset.

  4. Turn on the DC disconnect first, then restore AC power.

  5. Monitor the PWRview app for system updates.

For additional troubleshooting, visit the Generac Support Page or contact Generac directly:

  • Phone: 1-888-436-3722

  • Email: support@generac.com

  • Yellow LED: Maintenance required.

  • Red LED: System fault detected.

Generac Support

Solar System Maintenance and Best Practices

While solar systems require little maintenance, periodic cleaning and inspections can improve efficiency:

  • Panel Cleaning: Dust, pollen, and debris can reduce efficiency. Use soft water, reverse osmosis water, and soft-bristle brushes to avoid scratching the surface.

  • Avoid Harsh Chemicals: Many cleaning agents can void warranties and cause long-term damage to the panel’s surface.

  • Prevent Hard Water Stains: Mineral deposits can form if tap water is used, leading to long-term degradation.

  • Check for Critter Damage: Birds, squirrels, and other animals can nest under panels, causing wiring damage. Installing critter guards prevents this issue.

  • Seasonal Cleaning: If you live in an area with frequent dust storms, pollen accumulation, or bird activity, consider scheduling professional cleanings.

Buying a Home with an Existing Solar System

If you’re purchasing a home with solar, it’s important to ask the right questions to ensure you fully understand the system you are inheriting. Solar can provide long-term savings and energy independence, but knowing the system’s history and functionality will help avoid unexpected surprises. Here are some key questions to ask:

  1. What type of inverter does the system have? – The inverter is the heart of the system, responsible for converting solar energy into usable electricity. Knowing the brand and model can help you understand its reliability, warranty period, and if it requires any maintenance.

  2. Are original installation documents and warranties available? – Having access to the original paperwork, including warranties, can help you determine if any manufacturer support is available in case of issues. It can also provide insights into system design and expected performance.

  3. Has the system been regularly maintained? – While solar panels require minimal maintenance, periodic cleaning and inspections improve efficiency. Ask if the previous homeowner has cleaned the panels, checked the wiring, or had any service work done.

  4. Is there an active monitoring system? – Many modern solar systems include a monitoring platform that allows homeowners to track energy production and detect issues. Confirm whether there’s an active monitoring app and if you can gain access to it.

  5. **Who is responsible for service and warranty claims? – Some solar companies provide ongoing support for maintenance and warranty claims, while others may have gone out of business. Knowing who to contact for troubleshooting, warranty replacements, or repairs can save you time and hassle.

For Enphase systems, Helio GreenTech can provide a detailed system report to help home buyers feel confident that their solar investment is performing correctly. However, it's important to note that Enphase charges a fee to transfer home monitoring access to a new homeowner. Understanding this process and ensuring a smooth transition of monitoring access is essential for maintaining real-time visibility of the system's performance.** – Some solar companies provide ongoing support for maintenance and warranty claims, while others may have gone out of business. Knowing who to contact for troubleshooting, warranty replacements, or repairs can save you time and hassle.

By asking these questions, you can gain a clearer picture of the solar system’s condition and ensure you are making a well-informed decision before purchasing a home with solar.

  1. What type of inverter does the system have?

  2. Are original installation documents and warranties available?

  3. Has the system been regularly maintained?

  4. Is there an active monitoring system?

  5. Who is responsible for service and warranty claims?

Helio GreenTech Service Area & Local Power Companies

Helio GreenTech services both Kansas and Missouri within a 90-mile radius of Kansas City, including cities such as Overland Park, Lee’s Summit, Olathe, Independence and St. Joseph. We work with several local utility companies, including:

Helio GreenTech Services and Pricing

We offer a range of services to keep your system running efficiently:

  • Diagnosis & Troubleshooting: $249 (90-minute diagnostic, waived for existing customers)

  • Electrical Repairs: $70 per hour after the initial diagnostic

  • Critter Guard Installation: $20 per foot + $249 inspection fee

  • De/Reinstallation for Roof Work: Free consultation and insurance assistance

What is Typically Covered Under a Warranty?

Solar system warranties generally cover manufacturing defects and failures in key system components. Here’s what is typically covered:

  • Inverter Failure: Most inverter warranties last 10-25 years and cover malfunctions, software issues, and faulty hardware.

  • Panel Defects: Manufacturers often provide 20-25 year warranties on panels that cover issues like unexpected degradation, hot spots, or output loss beyond the specified performance guarantee.

  • Racking and Mounting Hardware: Structural components are usually covered for defects in materials or workmanship.

  • Manufacturer Replacement Costs: If a component is defective, the manufacturer will typically replace it under warranty.

What is Typically Not Covered?

While warranties cover many issues, they do not protect against external damage or certain maintenance needs:

  • Storm Damage: Issues caused by hail, wind, or other extreme weather are typically covered under home insurance rather than manufacturer warranties.

  • Roof Leaks: While solar panel installation is designed to be watertight, roof leaks related to external roofing issues are usually not covered by solar warranties.

  • Electrical Issues Not Related to Solar: If your system is functioning but there are electrical problems elsewhere in the home, those issues fall outside of the solar warranty.

  • Regular Maintenance & Cleaning: Dust, dirt, and debris accumulation is a homeowner responsibility, as is periodic system inspection and panel cleaning.

  • Rodent or Pest Damage: Damage from critters chewing on wiring is preventable with critter guards and is typically not covered.

For warranty claims, Helio GreenTech can assist in filing with manufacturers, determining eligibility, and ensuring a smooth resolution process.

What is Typically an Insurance Claim?

While warranties cover manufacturer defects, damage from storms, hail, or other external factors is typically covered under homeowners’ insurance. If your solar system has suffered damage, Helio GreenTech can help navigate the insurance claim process.

Common Solar-Related Insurance Claims:

Even in extreme storm conditions, damage to a solar system is very rare. Solar panels are designed to withstand hail, strong winds, snow, and heavy rain. Most damage that occurs during a storm impacts the roof rather than the solar panels themselves. However, when roof damage happens, the solar system must be temporarily removed to allow for roof repairs.

Types of Insurance Claims Related to Solar:

  • Hail Damage: While solar panels are extremely durable and rated to withstand hail impacts, severe storms can cause breakage. If panels are cracked or shattered, insurance may cover their replacement.

  • Wind Damage: High winds can sometimes cause mounting hardware issues or damage to the racking system, which may be covered by insurance.

  • Roof Damage: If your roof sustains damage from a storm, panels will need to be temporarily removed and reinstalled. Insurance often covers roof repairs, and we ensure the solar system is reinstalled properly.

The Roof Replacement Process

If your roof needs to be replaced, Helio GreenTech can work with either your existing roofing company or help you find a trusted partner. If you think you might have roof damage and would like a free assessment, we collaborate with CBR Roofing, who can send someone out free of charge to determine if your roof qualifies for an insurance claim.

We will assist with the paperwork and the claim process to ensure a smooth experience. Once the claim is approved, we will coordinate the removal of your solar system before roof work begins and reinstall it once the new roof is in place, ensuring your system continues to operate efficiently. Whether you choose to work with your own roofer or need help finding a reliable contractor, we are here to help every step of the way.

We can assist in filing a claim with your insurance company and ensuring all necessary paperwork is properly submitted. Once your claim is approved, we will work with either the roofing company of your choice or help you find a trusted partner for the roof replacement. During this process, we will safely remove your solar panels before the roof work begins and reinstall them once the new roof is in place, ensuring your system continues to operate efficiently.

How Resilient Are Solar Panels?

Solar panels are designed to endure extreme weather conditions, including hail, wind, snow, and rain. In most cases, storm damage is isolated to the roof rather than the panels themselves. If a storm impacts your home, Helio GreenTech can assess your system and determine the best course of action for repairs or insurance claims.

What If Helio GreenTech Goes Out of Business?

The solar industry is growing faster than ever, fueled by rising electricity costs, increasing demand for energy independence, and strong policy support. As more homeowners and businesses turn to solar, the industry is thriving, with more companies and professionals than ever dedicated to keeping systems running efficiently.

At Helio GreenTech, we are proud to be a leader in this industry, recognized for our commitment to excellence. We are NABCEP-certified, a member of MOSEIA, and have been ranked Kansas City's top-rated solar company three years in a row. We have built our reputation on quality installations, reliable service, and strong customer support.

Of course, anything can happen in business, and while we have no plans to close, we believe in future-proofing our customers. That’s why we stand behind our warranties and make sure homeowners have multiple avenues of support. Should Helio GreenTech ever no longer be available, here’s how you can ensure continued service for your solar system:

  • Local Distributors: Companies like Van Meter and Greentech Renewables can help find a reputable installer.

  • Industry Organizations: The Missouri Solar Energy Industries Association (MOSEIA) maintains a list of certified solar professionals.

  • Inverter Manufacturers: Many inverter companies provide lists of certified installers who can service and repair your system.

  • Financing Companies: If you have tried the steps above and are still looking for support, reaching out to your solar lender can be another option. Many lenders partner with qualified solar service providers who can assist with troubleshooting, maintenance, or warranty claims. Below is a list of some of the most commonly used solar financing companies in the area:

Helio GreenTech’s Financing Partners

Other Common Solar Lenders

  • Mosaic – A leading provider of solar financing for homeowners.

  • Dividend Finance – Specializes in home improvement and solar financing.

  • GoodLeap (Formerly Loanpal) – A major solar lending platform with sustainable financing solutions.

  • PACE Financing Programs – Property Assessed Clean Energy (PACE) loans help finance solar and energy-efficient home improvements.

  • EnerBank USA – A solar and home improvement lender offering unsecured loans.

  • Ygrene Energy Fund – Offers PACE financing for solar and energy-efficient upgrades.

Regardless of who financed your system, it’s worth reaching out to them for guidance. Some lenders have connections to local solar installers or service providers who can assist with maintenance, troubleshooting, and warranty claims. If your lender is not listed here, check your loan documents or financing agreement for contact details and support options.

Conclusion

Owning a solar system is a smart investment, and with proper maintenance and support, it will continue to provide energy savings for years to come. If you need service, troubleshooting, or warranty assistance, Helio GreenTech is here to help. Contact us today to restore your system to full operational status!

Zac Caro
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