PRIVACY POLICY

Protecting your information is important to us. The following guidelines set forth our general privacy practices and principles that apply to information we collect through our website located at heliogt.com (the “Website”), which is owned or operated by Helio GreenTech, LLC, or companies related by common ownership or control (collectively, “we,” “us,” or “our”). This privacy policy clearly discloses our privacy practices in an easy-to-understand manner. If you have any questions, please contact us at info@heliogt.com or call us at 866.435.4648.

This privacy policy does not apply to products or services provided, or information obtained, outside the Website. We do not intentionally collect information from persons under the age of 18, so please do not use this Website if you are under 18. We may change this policy from time to time; please check back often for updates. If we significantly change our collection, use, or disclosure practices, we will attempt to notify you via email if you have provided us with an email address. This Privacy Policy is effective as of March 3, 2023.

Our Website provides information about our residential and commercial solar products and services and enables you to request a quote for your solar needs.

WHAT INFORMATION DO WE COLLECT FROM YOU?

As part of providing products and services to you, we may collect information, including personal information, about you or your business. Personal information is data that can be used to identify you. This information includes but is not limited to:

  • Name

  • Email address

  • Address

  • Phone number

  • Financial information

  • Information you disclose when you ask us a question about our Website, products, or services.

  • Technical information about your use of our site, including IP address, device identifier, and viewing information

  • Geo-location information about where you access the Website

HOW DO WE COLLECT INFORMATION FROM YOU?

Direct Collection
We collect much of the information listed above directly from you when you submit it on our Website, such as when you register an account or use our chat box to seek assistance.

Indirect Collection – Cookies and Other Technology
To offer and provide customizable and personalized services, we use cookies and other tracking technologies to store and sometimes track information about you. We may use these technologies to:

  • Provide you with personalized content based on your use of our site

  • Enable easier use of our site by remembering your contact, purchasing, and registration information

  • Evaluate and improve our site and services

  • Assist with ad reporting functions to understand which ads attract users to our Website

Types of Technologies We Use

  • Cookies: Small data files sent to your browser from a web server, which are stored on your device. Cookies allow us to identify your browser and may involve information transmission between you and us.

  • Web Beacons: We employ clear GIFs, also known as pixel tags or web beacons, to analyze our advertising effectiveness and general usage patterns of visitors.

  • Log Files: We use log files that track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and click data.

  • Social Networking: Our Website allows use of third-party social networking platforms such as Facebook, Twitter, and Instagram.

CONSENT TO SMS COMMUNICATIONS

SMS consent and phone numbers collected\captured for SMS purposes will not be shared, sold, or disclosed with any third parties, or any other individual for any type of marketing purposes, or affiliate marketing.

WHAT CHOICES DO YOU HAVE ABOUT THE COLLECTION OF INFORMATION ABOUT YOU?

  • Direct Collection: You can choose not to provide certain information, but this may limit your ability to use some services.

  • Cookies: You may disable cookies in your browser settings, but some features of the site may not function properly.

  • Web Beacons and Log Files: Disabling these may not be possible due to their essential nature.

  • Social Networking: You can choose not to use social networking plugins.

  • Marketing Emails: Each marketing email includes instructions on how to opt out of future emails.

  • Google Analytics: You may opt out of Google Analytics collection by downloading the Google Analytics Opt-out Browser Add-on.

HOW DO WE USE YOUR INFORMATION?

We may use your personal information to:

  • Answer questions about our products and services

  • Notify you of other products or services available from us and our affiliates

  • Personalize content to match your interests

  • Provide targeted advertising based on your interests

  • Improve our products, services, and Website

  • Analyze our user demographics and behavior

  • Detect, investigate, and prevent activities that may violate our policies or be illegal

We use location data solely to provide and improve our services.

WHO IS COLLECTING YOUR INFORMATION?

When you are on our site and asked for personal information, you are sharing that information with us and our affiliates and service providers. Other websites to which we link may collect personally identifiable information about you when you visit those sites. The information practices of other websites linked to our site are not covered by this privacy notice.

WITH WHOM DO WE SHARE YOUR INFORMATION?

We will not disclose any of your personally identifiable information without your permission except under special circumstances, such as when required by law. Information may be disclosed to:

  • Service Providers: We occasionally hire companies to provide services on our behalf, such as site development, answering customer questions, and processing payments.

  • Data in Aggregate: We may disclose aggregated, blinded data to partners and other third parties.

  • Legal and Security Obligations: We may disclose information if required by law, to enforce our Terms of Use, or in connection with legal proceedings.

HOW CAN I CONTROL MY PERSONAL INFORMATION?

You may contact us at info@heliogt.com if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.

HOW DO WE PROTECT YOUR INFORMATION?

Keeping your information secure is important to us. We use reputable payment processors, and all financial and payment information is collected by a third-party payment processor. Please note that no transmission over the internet is entirely secure.

HOW WE RETAIN AND STORE YOUR PERSONAL INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws. We use reasonable security precautions to protect your information during storage.

REQUESTS TO KNOW OR DELETE

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, or to request that we delete your personal information. Contact us via 866.435.4648 or info@heliogt.com for such requests.

OPT-OUT REQUESTS

We do not sell your personal information to third parties. Should this practice change, we will implement an opt-out mechanism.